LABC awards 2019 !

We are delighted to announce that we have been shortlisted for the LABC Building Excellence Awards 2019 Regional Finalist !

We are extremely proud to be nominated again this year and we look forward to the awards night held on 5th July . Fingers crossed & will keep you posted ! 

Joinery

As the spring approaches now is a good time to check your external timber fabric , if you require any maintenance or your thinking of renewing then don’t hesitate to contact us. 

We do it all !

Timber sash Windows

Timber sash casement Windows

Timber box sash sliding windows

Sheds made to measure

Wooden gates

Wooden garage doors

Door frames

Int & Ext doors made to measure

Disabled ramps

Window repairs on site

Timber porches & Conservatories

We also do-

Skirting boards ran out to match existing 

Book shelves

Radiator covers

Staircases

We look forward to hearing from you !

Excellent Comments On Questionnaire!

QUESTIONNAIRE

 

Dear Customer,

 

I would appreciate it if you could take a few moments of your time to complete our questionnaire, regarding your building work we have just carried out for you.  This information is used to help us maintain high standards of quality and care.

 

How would you rate the following

(please put x in relevant box)

POOR GOOD EXCELLENT
Bricklayers     X
Joiners     X
Plumber     X
Plasterers     X
Tiler     X
Roofers     X
Electrician     X
Contracts Manager     X
Quality of overall job     X
Organisation from Contracts Manger     X

 

Any Further Comments:

 

I am highly satisfied with my extension and conservatory.

 

The work was done to schedule and to a high quality. The manager kept me informed at all times of the exact details and schedule of the work, by a variety of media including using WhatsApp when I was abroad on travel. This was very convenient for me. Once the work started, a team worked continuously until it was finished. At the end of the job all the snagging was immediately dealt with before I was expected to pay the final invoice.

 

The workmen were all extremely nice and obliging, punctual, and worked in a disciplined and professional way. Their work was of high quality and any criticisms I made were immediately remedied without quibble.

 

The professional advice I received from everyone involved was very helpful. Everyone  struck a good balance between following my suggestions but at the same time giving me courteous professional advice where their expertise suggested a better way. The subcontractors and suppliers provided equally high-quality service and products.

 

I really have no complaints because any issue that I raised was immediately worked on until I was satisfied without argument or quibble. I would recommend this company to others, and I do.

 

Please write your name and address:

GILLIAN R. FOULGER

 

 

 

 

 

I would like to thank you in advance for your comments, also thank you very much for your valued custom and hope to work with you again in the near future.

Greg Alderson

LABC AWARD WINNER OF BEST LOCAL BUILDER 2018!

 

Well I am very proud to announce that R & BH Alderson are the proud winners of the LABC Building Excellence awards 2018 for Best Local Builder.

I would like to thank all of our staff for doing an outstanding job and in maintaining the highest quality in workmanship that we as a company pride ourselves on, thus, enabling us to achieve this prestigious award for the second time in 3 years and confirming our belief that we are Durhams number 1 small builder.

We will now be automatically nominated for the national awards held in November in London and will keep you posted on this.

Many thanks

Greg & Ian .

GDPR compliant

GDPR PRIVACY NOTICE

When you contact us
The information you provide (personal information such as name, address, email address, phone number) will be processed and stored to enable us to contact you and respond to your correspondence, provide information and / or access our facility and services. Your personal information will be not shared or provided to any other third party unless we get consent from you.
Our lawful basis for processing date
We must hold a certain amount of data for our clients as we guarantee our work for 7 years along with certificates issued. We also need to keep files & data for HMRC .
Information Security
R & BH Alderson has a duty to ensure the security of personal data. We make sure that your information is protected from unauthorised access, loss, or unauthorised discloser as per our GDPR policy. Copies of these policies can be requested.

We will only keep your data for the purpose it was collected for and for as long as is necessary, after which it will be deleted. You may request the deletion of your data at any time.

Access to Information
You have the right to request access to the information we have on you. You can do this by contacting Greg Alderson 01913730393.

Conclusion
In accordance with the law, we only collect a limited amount of information about you that is necessary for correspondence, information and services provision. We do not sell or pass your information to third parties. We like to keep in touch with previous clients for marketing/promotions/ and to send Xmas cards but this will only be done if we get consent from you first. We make sure your data is stored securely.

Complaints
If you have a complaint regarding the way your personal data has been processed, you may make a complaint to Greg Alderson and the information commissioner’s office: – email casework@ico.org.uk