Dear Greg,

Over the last couple of years Alderson’s has done a lot of work on my house, including adding an en suite bathroom, French windows and a Juliet balcony to the 4th bedroom, completely re-modelling the main bathroom, boarding out the loft, re-roofing and adding a remote-controlled Velux window. In a second project, you built a side extension comprising an office, downstairs toilet and utility room, patio, driveway, fence, new boiler and added a bespoke hybrid sun room/conservatory that I designed myself.

I am completely satisfied with your firm’s work on these projects. The great improvement in convenience and comfort that my family is now enjoying is proof of the excellence of your advice and the high standard of work your firm delivers. Throughout the projects I greatly appreciated your own punctual reliability and keeping me informed of the time-scale of work without burdening me with unnecessary trivia. I particularly appreciated being able to keep in touch with you via WhatsApp and the very quick replies I always got to my messages. This was especially convenient when I was abroad or on the road.

I was very pleased with excellent standard of work delivered by your staff. Their work was skilled, and any criticisms I made were immediately remedied without quibble. Everyone struck a good balance between following my suggestions but at the same time giving me courteous professional advice where their experienced suggested a better way. They worked in a disciplined and professional way, were all good humoured and cheerful throughout the job (a continuous flow of tea and coffee oiled the wheels) and obliged any request I made. The suppliers and auxiliary firms you recommended to provide the flooring, doors, utility room design and fittings, and cobbles and slabs for the driveway and patio were all excellent and provided a good and suitable choice and balance between cost and quality.

Some of the work presented unusual challenges, including liaising with the in-roof solar panel installers and building the (probably unique) sun room/conservatory I requested, providing only a sketch for guidance (it is wonderful!). Nevertheless, I was never burdened with the hurdles you had to overcome and your firm simply dealt with the issues, presented me with choices where appropriate, and got on with the work. I am delighted with all the finished products.

I particularly appreciate that your firm works continuously on jobs until they are finished and deals with all the snagging at the end of the job promptly and immediately. I really have no complaints because any issue that I raised was immediately worked on until I was satisfied without argument or quibble. I would recommend your company to others without hesitation, and I do.